 | Online Help Here you will find some basic troubleshooting steps that resolve many problems with your Windows XP system. I hope you find it helpful.USE THESE TIPS AT YOUR OWN RISK! If you don't feel comfortable with these tasks, please Contact Us to arrange a service call. |
the computer locks up and/or is acting weird?
1. If the computer is frozen and will not respond to any commands, it may be necessary to press Ctrl + Alt + Del (all three keys at the same time) to bring up the Task List. Select any program that says "Not responding" and click the End Task button. Repeat until all tasks are ended. If this does not work, turn the computer off, wait several seconds, turn the computer back on, and let the computer run the Scandisk.
2. Reboot it. A majority of problems that occur while you are using your computer can be fixed by rebooting. Applications sometimes don’t release memory like they should when they are finished. The end result is your computer locks up or acts really weird. When you reboot, memory registers are cleared and most everything is reset. This fixes a lot of problems.
Special Note
It doesn't hurt a computer to leave it running all the time. However, using the computer for long periods of time causes small problems that can build into larger ones. When Windows reboots, it fixes most of these small problems. Therefore, restarting the computer periodically while working can help reduce the risk of glitches.
the computer is completely dead?
Check all the connections, the cables between the computer and the monitor and all the electrical cables. Check the wall socket or surge strip to see if they are bad (sometimes a surge strip will have good and bad outlets). If you have a green light on your monitor but not on your computer, then there is a problem with your computer. If there is a green light on your computer and not your monitor, then you have a problem with your monitor and your computer may be fine. If you have another monitor that you know is good, the quickest way to test is to put another monitor on the machine and see if you get an image on the screen. If you have a light on both the monitor and the computer, check the pins of the data cable between the monitor and the computer. A single bent pin can cause an image problem.
Another thing to try: Remove the power cord from the computer, and wait about 5 minutes. Plug it back in, and see if it powers up. If its a notebook, you may also need to remove the battery.
the keyboard doesn't work?
1. Press Ctrl + Alt + Del (all three keys at the same time) to bring up the Task List. Select any program that says "Not responding" and click the End Task button. Repeat until all tasks are ended. Check periodically to see if the keyboard will work.
2. Check to make sure the keyboard is still properly connected to the computer. If the keyboard has been disconnected, you may have to reboot your computer.
3. If all else fails, then turn the power off. Wait a couple of minutes before turning the computer back on.
Special Note
One of the dirtiest parts of your computer is the keyboard. Regular cleaning will help keep the keyboard working properly. First, blow compressed air through the spaces in between the keys to remove dust and lint. If you shake your keyboard upside-down this will also remove some of the particles.
Another keyboard problem that could occur is when you turn your computer on and you get a message that no keyboard was detected or you get into Windows but are not able to type. Remove the keyboard connector for the computer, examine the pins in the connector to ensure they are straight, then reinsert the connector. Also, check and make sure the mouse and keyboard connectors have not been switched. If the keyboard still doesn’t work try connecting, another keyboard that you know is working. This will determine if you need a new keyboard or if you have a computer problem.
the mouse doesn't work?
Check to make sure the mouse is still properly connected to the computer. If the mouse has been disconnected, you may have to reboot your computer.
Like the keyboard, the mouse pad is sitting in the open most of the time getting dusty, wet, slimed, or anything else that happens on you desktop. The mouse then rolls over whatever has collected on the mouse pad and gets inside, gumming up the works. To clean the mouse pad, wipe it off occasionally with a damp cloth or get a new one.
If you have a roller-ball mouse, you need to clean your mouse regularly, as often as twice a week. If you turn your mouse over, you’ll notice a round ball with a cover over it. This cover can be twisted off and the ball will come out. Roll the ball on a clean, lint free cloth. Then take a look at the rollers inside the mouse. Take tweezers, a screwdriver, or even your fingernail to scratch the dirt and lint off the rods. Next, you should look inside the mouse and clean out any other dirt or lint that is hiding in there. Finally, replace the ball and twist back on the cover.
If you have a laser or optical mouse, when you turn the mouse over, you'll see a red light, but don't try to look at the light. There's a cavity the light shines out of, and it may have lint, hair or dust in it. It's very sensitive to anything that reflects light, so you need to blow out the dust or clean it with a lint-free cloth, like you might use for a camera lens. Another problem with these mice is that they do not work well on evenly-colored shiny surfaces such as all-white or all-black glossy surfaces, a glass desk top, etc. You may need an optical mouse pad. Try a piece of newspaper and see if the mouse works better. If so, you may need to get a mouse pad.
the computer displays a disk error or non-system disk message?
1. You may have left a disk in the A drive. Remove it and press any key on the keyboard to reboot the computer.
2. If you don’t have a disk in the A drive, and the message is accompanied by a "clunking" sound, turn the computer off and send for a technician.
the computer starts up in "safe mode"?
At times your computer could develop a problem which causes you machine to boot up in what is called "safe mode". The easiest way to try and solve this problem is to run a "scandisk".
1. Click on Start, Programs, Accessories, System Tools, and Scandisk.
2. Place a check on "Automatically fix errors".
3. When Scandisk finishes, reboot your computer to see if this fixed the problem.
4. If the computer still boots up in the Safe Mode, click on Start, Programs, Accessories, System Tools, and Disk Defragmenter. If you receive the message "You don't need to defragment this drive now", continue with the process anyway.
5. When Disk Defragmenter is finished, reboot your computer to see if this fixed the problem.
6. If the computer still starts up in safe mode, you need to contact a computer technician.
the printer doesn't work?
If the printer will not print at all, you need to determine if the printer itself will not work or if it is not receiving a print message from the computer.
1. Many models have a built-in self test option which allows you to print a test page by holding down the feed button for a few seconds. The power button will begin to flash and a test page will print. If the printer self test fails, your problem is with the printer itself rather than the printer cable or computer. Should this occur, you should contact a technician.
2. If the printer self test prints, the next step is to have Windows print a test page. Click on Start, Settings, Printers, and right click on the icon of the printer with the problem. Select properties and press the Print Test Page button. If the test page fails to print, make sure the printer cable is firmly seated in both the computer and the printer. You should also check the ends of the printer cable to make sure that none of the prongs are bent. If the test print fails, or if the print consists of nonsense characters or a few characters printed over many pages, you need to uninstall then reinstall the drivers for your printer.
Paper feed problems and jams can often be resolved by using paper which conforms with the specifications provided by the printer manufacturer. On ink jet printers, the rubber rolls which pick up each sheet can sometimes become coated with paper residue which decreases the friction. Cleaning off the residue can sometimes solve paper feed problems.
Special Note
If your ink jet printer is making a banging or grating noise, you need to clean two areas of the printer.
1. Some models of ink jet printers have a gray colored narrow plastic film which extends almost the whole width of the printer just behind the rod on which the print head travels. If this film gets dirty, the print heads can have problems determining where it is and can crash against the end of the printer. Use tissue or soft cloth to clean this strip.
2. The printer head moves across a rod that can also become dirty. With the printer power on, raise the front of the printer and clean the rod with a paper towel. Put the front of the printer back down and turn off the printer. This time when you lift the front of the printer, the printer heads will move across the rod. This will allow you to clean the part of the rod that was covered when you cleaned it the first time. If you spray the paper towel with WD-40, this will do a better job of cleaning the rod.
As the printer gets older, it may become necessary to perform these two cleaning jobs at least once a week.
If all else fails, please feel free to Contact Us to arrange a Service Call.